PROGRAM OVERVIEW:

POSITION OVERVIEW:

The Hollywood Hub Program Associate works under the direction of the Hollywood Hub

Program Lead and supports with the daily operations of the facility. The Hollywood Hub

Program Associate’s focus is maintaining the hygiene, meal, and clothing boutiques’

components of the program, which include: shower, restroom, and laundry facilities, in addition

to meal program and clothing boutique. This position is responsible for ensuring that all

restrooms and showers are cleaned, sanitized, and restocked regularly, as well as handling

laundry duties, meal program, clothing boutique duties, and support community partnership

logistics, as needed. The ideal candidate will be detail-oriented, organized, and take pride in

maintaining a clean and welcoming environment for all guests. This role requires working

outdoors over 50% of the time. Standing, lifting, bending, loading and unloading supplies

required on a daily basis.

Homeless Health Care Los Angeles, July 2025 1Additionally, the Hollywood Hub Program Associate works to improve the overall health and

well-being of people experiencing homelessness by assisting with coordinating linkages and

working with the onsite Case Management Team when appropriate. This is a full-time position

consisting of 37.5 hours per week, including holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists with tracking and inventorying program and office supplies, as needed.

• Maintains safety policies and procedures to achieve and maintain a safe work area and practices.

• Maintains familiarity with agency and program policies and procedures, as well as all other

applicable regulations.

• Keeps a close watch on maintenance/structural issues, repairs needed, or other pressing matters to

alert their supervisor in a timely fashion.

• Works collaboratively and respectfully with co-workers and others at the Hollywood Hub

(including subcontractor(s), volunteers, partners, etc.) using a democratic, team-based model

toward the achievement of daily tasks and the broader mission of the Hollywood Hub.

• Engages relationship building and establishes rapport with people who use drugs, may have a

mental/behavioral health condition, and/or are experiencing homelessness in the community.

• Is aware of all onsite partners, resources offered, and monthly schedule for hours they are present

onsite, and maintains a heathy professional relationship with each.

• Develops relationships with representatives in other agencies to support community members in

attaining services, as needed.

• Participates in community events offered by both HHCLA and its community partners.

• De-escalates situations involving escalated individuals and behaves in a manner appropriate to

limiting the risk of situations becoming further escalated.

• Attends all team meetings, staff meetings, in-service trainings, and mandatory Human Resources

trainings/certifications.

• Demonstrates competence to effectively apply Harm Reduction and Trauma Informed Philosophy

in all interactions with participants.

• Is able to serve a diverse population and communicate effectively in a culturally competent manner.

• Upholds integrity of team-based care through firm commitment to teamwork, emotional

intelligence, and open and respectful communication with all team members, subcontractor(s),

partners, guests, and other staff.

• Maintains records according to HIPAA and adheres to all client confidentiality requirements and

standards.

• Complies and maintains familiarity with HHCLA policies and procedures and other applicable

regulations required by funding sources.

• Implement and consistently practice harm reduction, trauma-informed care, housing first

philosophy, and integrated care interventions.

• Models and represents HHCLA’s mission, philosophy, approach and core values in all

communication, correspondence, community events, coalitions, and advocacy efforts.

• Fill in across all program areas as needed, including: check in process, shower station, restrooms,

laundry facilities, meal program, clothing boutique, logistical support for community partnerships,

and/or other program-related activities.

Homeless Health Care Los Angeles, July 2025 2• Assists with maintenance, janitorial, and all Hollywood Hub Program Associate duties, as needed.

• Reports to work on time and maintains reliable and regular attendance.

• Understands, follows, and applies all HR-related personnel protocols.

• Maintain a positive, warm, welcoming environment in cooperation with additional facility partners.

• Meet, greet, and direct guests/clients to appropriate resources available on-site.

• Clean and sanitize all shower areas, restrooms, sinks, mirrors, washers/dryers, meal tables, and

surrounding spaces after each use.

• Ensure that all supplies (toilet paper, soap, paper towels, toilet seat covers, bath towels,

shampoos/conditioner, body wash, other hygiene supplies, etc.) are stocked and replenished

regularly.

• Sweep and mop floors to maintain cleanliness and prevent any buildup of dirt or debris.

• Ensure all fixtures, lighting, and equipment are in working order and report any maintenance issues.

• Maintain a high standard of cleanliness and hygiene at all times.

• Work safely with a variety of cleaning supplies.

• Collect, sort, and wash laundry items such as towels, linens, and other laundry-related items.

• Operate washing machines and dryers, following proper laundering instructions to ensure the

longevity and cleanliness of items.

• Store guest laundry appropriately for easy access.

• Maintain inventory of laundry supplies and notify the supervisor when supplies need to be

reordered.

• Ensure laundry areas are neat, organized, and free from hazards.

• Regularly disinfect high-touch surfaces, including door handles, light switches, and countertops.

• Empty trash cans and replace liners as needed.

• Ensure all cleaning equipment is maintained and in good working condition.

• Answer questions regarding the Hollywood Hub resources, hours, and procedures.

• Develop relationships with representatives in other agencies to support individuals in attaining

services

• Able to serve a diverse vulnerable client population and communicate effectively in a culturally

competent manner.

• Respond to overdose or other emergency situations, as needed.

• Able to work in a multi-disciplinary team environment, utilizing professional, open and respectful

communication.

• Maintains a solution-focused, strengths-based, and client-centered approach with managers,

Directors, colleagues, co-workers, partners, and guests of Hollywood Hub.

• Ensure performance management standards are met through ongoing supervision and addressing

barriers as they arise.

• Attend and participate in all required contractual, agency, and professional development trainings.

• Must complete Overdose Prevention and other trainings, as required.

• Comply and maintain familiarity with agency and program policies and procedures and other

applicable regulations.

• Attend and participate in supervision, staff meetings, trainings, workshops, and special projects to

promote professional development.

Homeless Health Care Los Angeles, July 2025 3• Model HHCLA approach, mission, and core values in all communication, correspondence,

community events, and advocacy efforts.

• Report to work on time and maintains reliable and regular attendance.

• Other duties as assigned.

REQUIRED QUALIFICATIONS & SKILLS:

REQUIRED

Education and Work Experience:

• Minimum of two years’ experience in related cleaning/janitorial field(s) and/or human

services arena; OR lived experience with homelessness, incarceration, sex work and/or

substance use.

Knowledge & Skills

• Familiar with the principles of Harm Reduction, Motivational Interviewing, and Trauma-

Informed Care

• Ability to define problems and use critical thinking skills to identify solutions

• Ability to work independently and with others, including other employees, clients, and

members of the public, face-to-face, and electronic missive contexts

• Ability to multi-task, establish priorities, manage time, and perform duties under time

constraints

• Ability to be flexible and adapt to changing work demands

• Maintain high level of concentration and attention to detail for extended periods of time

• Ability to respond effectively to sensitive inquiries or concerns

• Maintain a high level of ethical and professional standards in accordance with agency

policies

• Experience working with culturally diverse communities and vulnerable populations.

• Ability to effectively present information and respond to questions from guests, office

personnel, other employees, and the general public.

• Ability to work in fast-paced, high-energy, and often times, escalated, environment.

PREFERRED QUALIFICATIONS:

• Bilingual in Spanish and English

• Strong de-escalation skills

• Cultural fluency with the unhoused community

SUPERVISION RECEIVED:

Staff success and professional development is a priority at HHCLA. Staff will receive regular

individual supervision with their direct supervisor. Additionally, direct service staff will have the

opportunity to participate in group supervision, which provides a learning and supportive

environment to promote quality client care, self-care, and a healthy work environment.

Homeless Health Care Los Angeles, July 2025 4ORGANIZATIONAL RELATIONSHIPS/INTERACTION:

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily; help maintain a healthy work environment, initiates and maintains professional

interactions and communication with HHCLA employees and/or others, and interacts with all

levels of organizational staff and management; outside auditors, community partners and/or

vendors.

WORKPLACE CULTURE:

The Hollywood Hub maintains a firm commitment to a philosophy of care rooted in the

principles of Harm Reduction. This approach aims to dignify community members with

programming that seeks to improve quality of life and re-enfranchise people into communal life.

Hollywood Hub programming also maintains broader commitments to fundamentally

transforming the way in which US society deals with addiction and mental health issues, by

approaching them as a humanitarian and public health concern, rather than an issue to be

stamped out through criminal justice interventions.

WORK ENVIRONMENT:

While the Harm Reduction approach allows HHCLA to care for members of the highly

vulnerable unhoused community, this approach also entails caring for guests with co-occurring

substance use addiction and complex mental health conditions who present more challenging

behaviors. The work environment at the Hollywood Hub may include guests who frequently

present in an escalated state. Staff with a low tolerance for escalated behavior or minimal

experience with de-escalation may find the work environment at the Hollywood Hub challenging

and/or inconsistent with their standard for a suitable workplace environment.

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential functions. While

performing the duties of this job, the employee is exposed to moving outdoor activity and outside

weather conditions. The noise level in the work environment ranges from moderate to elevated.

Community outreach and local business travel may be required.

PSYCHOLOGICAL EXPECTATIONS:

Employee and guest safety is top priority at HHCLA. While the Harm Reduction approach has

proven highly effective in providing preemptive techniques for ensuring non-confrontational and

dignifying engagements with guests, low threshold programming lends itself to employees that

have a higher threshold for working in high stress environments with guests who present

escalated behavior.

PHYSICAL EXPECTATIONS:

While performing the duties of this job, the employee is frequently required to stand, walk, or sit.

The employee is required to use hands to produce records and/or documentation in manual or

electronic format. The employee must possess ability to ensure significant communication with

Homeless Health Care Los Angeles, July 2025 5Hollywood’s community members. The employee must occasionally lift and/or move up to 20

pounds. Dollies and other equipment are provided to help facilitate the transportation of objects.

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

AMERICANS WITH DISABILITY SPECIFICATIONS:

There is street-level entry at the Hollywood Hub which operates on the ground floor of the

property as well as a raised platform with some ADA access. The shower and laundry trailers

employ a stair ramp. There is one flight of stairs that must be climbed to the 2nd floor at

HHCLA’s Administration and Beverly Blvd. site locations. There is no elevator access within

these offices.

POSITION OVERVIEW:

Under the direction of the Hollywood Hub ICMS Program Manager, the Case Manager works directly

with program participants and develops, arranges and coordinates treatment services. The Case

Manager provides linkage to permanent, affordable housing service for unhoused individuals who

meet the criteria to available Homeless Health Care Los Angeles Housing Subsidized Programs. The

Case Manager also works to improve the health of homeless individuals by assisting with the provision

of stable housing, development of a comprehensive treatment plan and facilitating linkages to medical

care, mental health care, alcohol/substance use treatment, housing retention and other supportive

services.

Page 1 of 6PRINCIPAL DUTIES & RESPONSIBILITIES:

• Conducts comprehensive assessments (CES surveys, ASAM/ASI, vulnerability index tools etc.)

to determine appropriate housing options, case management and other supportive service needs.

• Conducts on-going quarterly needs and financial assessments to identify client’s continued

housing, supportive service needs and barriers to securing/maintaining permanent supportive

housing.

• Develops individualized case plans with measurable goals and objectives to assist participants in

achieving their desired outcomes.

• Develops and networks with representatives in other agencies/community-based agencies to

support individuals in attaining services such as housing, mental health care, medical treatment,

financial assistance, legal advocacy, etc.

• Networks and collaborates with community-based organizations to obtain referrals and ensure

contractual capacity is met.

• Responsible for networking, collaborating and assisting participants in locating and obtaining

housing in an expedient manner in line with the Housing First Model.

• Develops on-going housing stock inventory (i.e. Property Management, private landlords,

Realtors) for program and agency needs to assist all clients in obtaining permanent supportive

housing.

• Provides intensive case management services, self-help groups/workshops, assistance with

completing housing applications, as well as on-going guidance and education to clients as they

transition into permanent supportive housing.

• Performs home visits, eviction prevention, budgeting, life skills coaching, and other housing

retention services to support clients with sustaining permanent supportive housing.

• Documents client’s progress related to their participation in housing and supportive services,

intake and exit/discharges into the HMIS data system within required deadlines.

• Implements and consistently practices harm reduction, trauma informed care, housing first and

integrated care interventions.

• Able to serve a diverse vulnerable client populations and communicate effectively in a

culturally competent manner.

• Able to work in a multi-disciplinary team environment, utilizing professional, open and

respectful communication. Maintains a solution focused, strengths based and client centered

approach with managers, co-workers and clients of HHCLA.

• Ensures performance management standards are met through ongoing supervision addressing

barriers as they arise.

• Maintains client records according to HIPAA and adheres to all client confidentiality

requirements and standards.

• Complies and maintains familiarity with agency and program policies and procedures and other

applicable regulations.

• Attends and participates in supervision, staff meetings, trainings, conferences, workshops, and

special projects to promote professional development.

• Models HHCLA approach, mission and core values in all communication, correspondence,

community events, coalitions and advocacy efforts.

• Reports to work on time and maintains reliable and regular attendance.

Page 2 of 6• Maintains current licensing and/or certification as required for position.

• Other duties as assigned.

QUALIFICATIONS & SKILLS:

REQUIRED:

Education and Work Experience:

• Bachelor’s Degree in the social services/human services field or 3+ years’ experience working

in housing and with culturally diverse populations, including co-occurring and homelessness.

Knowledge and Skills:

• Familiar with the principles of Harm Reduction, Motivational Interviewing, Trauma Informed

Care, Housing First and Integrated Care

• Experience working with culturally diverse communities and vulnerable populations

• Ability to effectively present information and respond to questions from clients, office personnel,

other employees and the general public

• Ability to work in fast-paced, high-energy environment

• Ability to define problems and use critical thinking skills to identify solutions

• Ability to work independently and with others – including other employees, clients and members

of the public -- in face-to-face and telephonic contexts

• Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties

under time constraints

• Ability to be flexible and adapt to changing work demands

• Maintain high level of concentration and attention to detail for extended periods of time

• Ability to respond effectively to sensitive inquiries or concerns

• Maintain a high level of ethical and professional standards in accordance with agency policies

• Computer literate (basic working knowledge of Microsoft Word, Excel, and Outlook) and

data/electronic records

• Must possess a valid California Driver’s License, properly registered vehicle and insurance

PREFERRED:

• Strong written skills

• Bilingual

• Knowledge of non-violent crisis intervention

• Familiarity with HMIS database

SUPERVISION RECEIVED:

Staff success and professional development is a priority at HHCLA. Staff will receive weekly

individual supervision with their direct supervisor. Additionally, direct service staff will have the

opportunity to participate in group supervision, which provides a learning and supportive environment

to promote quality client care, self-care and a healthy work environment.

Page 3 of 6ORGANIZATIONAL RELATIONSHIPS/INTERACTION:

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily; help maintain a health work environment, initiates and maintains professional

interactions and communication with HHCLA employees and/or others, and interacts with all levels of

organizational staff and management; outside auditors, community partners and/or vendors.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions. While performing the duties of

this job, the employee must be able to: use hands to produce records and/or documentation in manual

or electronic format. The employee is frequently required to stand and sit. The employee must possess

ability to ensure significant communication with HHCLA’s community members. The employee must

regularly lift and/or move up to 10 pounds and occasionally move or lift up to 25 pounds. The physical

demands described here are representative of those that must be met by an employee to successfully

perform the essential functions of this job.

WORKPLACE CULTURE:

The Hollywood Hub maintains a firm commitment to a philosophy of care rooted in the principles of

Harm Reduction. This approach aims to dignify community members with programming that seeks to

improve quality of life and re-enfranchise people into communal life. Hollywood Hub programming

also maintains broader commitments to fundamentally transforming the way in which US society deals

with addiction and mental health issues, by approaching them as a humanitarian and public health

concern, rather than an issue to be stamped out through criminal justice interventions.

WORK ENVIRONMENT:

While the Harm Reduction approach allows HHCLA to care for members of the highly vulnerable

unhoused community, this approach also entails caring for guests with co-occurring substance use

addiction and complex mental health conditions who present more challenging behaviors. The work

environment at the Hollywood Hub may include guests who frequently present in an escalated state.

Staff with a low tolerance for escalated behavior or minimal experience with de-escalation may find

the work environment at the Hollywood Hub challenging and/or inconsistent with their standard for a

suitable workplace environment.

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to moving outdoor activity and

outside weather conditions. The noise level in the work environment ranges from moderate to

elevated. Community outreach and local business travel may be required.

Page 4 of 6PSYCHOLOGICAL EXPECTATIONS:

Employee and guest safety is top priority at HHCLA. While the Harm Reduction approach has proven

highly effective in providing preemptive techniques for ensuring non-confrontational and dignifying

engagements with guests, low threshold programming lends itself to employees that have a higher

threshold for working in high stress environments with guests who present escalated behavior.

PHYSICAL EXPECTATIONS:

While performing the duties of this job, the employee is frequently required to stand, walk, or sit. The

employee is required to use hands to produce records and/or documentation in manual or electronic

format. The employee must possess ability to ensure significant communication with Hollywood’s

community members. The employee must occasionally lift and/or move up to 20 pounds. Dollies and

other equipment are provided to help facilitate the transportation of objects.

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

AMERICANS WITH DISABILITY SPECIFICATIONS:

There is street-level entry at the Hollywood Hub which operates on the ground floor of the property as

well as a raised platform with some ADA access. The shower and laundry trailers employ a stair ramp.

There is one flight of stairs that must be climbed to the 2nd floor at HHCLA’s Administration and

Beverly Blvd. site locations. There is no elevator access within these offices.